The science behind
the conversation
In 2019, Karim and Maris built the DSM-5 version of Kindred’s PS-EDS.
It found far more players at risk. Then we learned the hard part: talking to all of them.
ReMind is built for that part.
Designed by those who’ve done the job.
Our methodology is led by Dr. Maris Catania (PhD), one of the most recognised names in responsible gambling.
Her research and 15 years of operational excellence shape every conversation ReMind has.
Grounded in motivational interviewing
Players don't change because they're told to.
They change when they hear themselves say why.
That's what motivational interviewing is for.
Collaborative
Autonomy-centered
Choice-driven
Open dialogue
Empathetic
Non-judgemental
Reflective listening
Trustworthy
Empowering
Ambivalence-aware
Strength-affirming
Recognising change-talk
DARN - Understanding readiness to change
By detecting "change talk," ReMind reinforces positive intent and helps players articulate their own reasons for behavioral shifts.
D
Desire: Expressions of a wish or preference to change (e.g. "I wish I could stop").
A
Ability: Perception of capability or possibility to change (e.g. "I can do this").
R
Reason: Arguments for change based on specific rationales (e.g. "I need to save money").
N
Need: Feelings of obligation or necessity to change (e.g. "I have to stop").
Proprietary Signal Intelligence
Build from our real-world experience and R&D, our risk signal framework covers three categories.
Loss of Control
Spending patterns
Disengagement and hostility
Magical thinking / desperate pleading
Vulnerability
Demographics
Financial strain
Personal situation
Distress
Hopelessness
Volatile mood shifts
End-stage / burden-focused
Risk Categories
ReMind places each player in a risk category, so every response is proportionate.
| Risk Category | AI Interaction & Outcome |
|---|---|
| No Evidence of Risk | Shares your RG page and closes the conversation positively. Your team receives the summary. |
| Problematic Gambling | Explores risk signals and recommends relevant RG tools, such as deposit limits or time-outs. |
| Gambling Addiction | Guides the player towards professional help and self-exclusion options, and alerts your team. |
| Financial / AML Risk | Flags financial harm, Source of Funds or AML concerns for review by your compliance team. |
| Distress and self-harm indicators | Priority Case. ReMind keeps a supportive dialogue and alerts your team immediately. Where suicidal intent is confirmed, a dedicated crisis protocol keeps the conversation going until a human takes over. |
How we validate ReMind
In testing, 98% of 2,000+ simulated UK conversations (200+ player profiles) passed all 14 automated checks.
A single failure fails the whole conversation.
Technical Quality
(5 checks)
Every reply complete, valid and delivered on time. No message ever needed replacing with the safe default.
Correct risk level
(2 checks)
The summary identifies the simulated risk, and the real-time assessment never significantly underestimates it.
Correct alerts
(2 checks)
The right alerts fire, and no unnecessary ones.
Assessment coverage
(1 check)
All required discussion topics covered, unless the risk level justified going straight to support.
Intervention complete
(4 checks)
Valid summary, verbatim quotes from the transcript, your RG page shared, and RG tools offered whenever risk is identified.
Crisis conversations are judged on safety alone. They continue until a human takes over.
No critical hallucination reached a player (gambling promotion, off-topic opinions, harmful or aggressive output).
What this means, and what it doesn’t.
These are test results on simulated conversations, not production outcomes. Pilots measure results on your own players.
ReMind assesses risk from a conversation. It does not diagnose.
Your specialists make every decision on follow-up and restrictions.
Try it on the scenarios
your teams see every day.
Take Action Now.
Choose how you want to evaluate and deploy ReMind.
[ The Interactive Sandbox ]
Evaluate the Tech.
Test ReMind in our sandbox environment.
Free access.
Test your own risk scenarios.
View automated risk assessment and summary.
(Registration Required)
[ The Pilot Program ]
Validate the ROI.
Run ReMind alongside your existing outreach and measure the results on your own players.
Live in about 8 weeks.
A/B tested against your current process.
No long-term commitment.