Behavioral Specialist
RG Pioneer
Our Science &
Methodology
Real-world player protection expertise and proven psychological frameworks
meet cutting-edge AI to deliver real-time intelligence.
2s
LATENCY
Intervene in real-time
97%
SUCCESS RATE
AI you can Trust
15yr
EXPERTISE
Operations & Research
Designed by Authority
Our methodology is spearheaded by Dr. Maris Catania (PhD), a world-renowned expert in gambling psychology. Her fifteen years of experience in the industry and her academic research ensure that every automated interaction is clinically sound and operationally effective.
Built on Research & Real-World Player Protection Expertise
By combining real-time risk detection, behavioral science, and conversational AI,
ReMind delivers an accurate, human, and effective approach to player protection.
Motivational interviewing attuned
We’ve translated proven psychological frameworks into an adaptive AI dialogue that values supportive care over rigid enforcement.
Collaborative
Autonomy-centered
Choice-driven
Open dialogue
Empathetic
Non-judgemental
Reflective listening
Trustworthy
Empowering
Ambivalence-aware
Strength-affirming
Recognising change-talk
Proprietary Signal Intelligence
Based on our 15 years of real-world experience and R&D, we built a risk signal framework split into 3 categories.
Loss of Control
Spending patterns.
Disengagement and hostility.
Magical thinking / desperate pleading
Vulnerability
Demographics
Financial strain
Personal situation
Distress
Hopelessness
Volatile mood shifts
End-stage / burden-focused
Risk Level Categorisation
Our system categorises players based on clinical risk levels, ensuring proportional and effective responses.
| Risk Category | AI Interaction & Outcome |
|---|---|
| No Evidence of Risk | The system continues to monitor for behavioral changes. Player is supported in a healthy relationship with the platform. |
| Problematic Gambling | ReMind actively identifies triggers and recommends relevant Responsible Gambling tools (e.g. deposit limits or time-outs). |
| Addiction | The AI prioritises guiding the player toward professional help and national exclusion lists while alerting your team. |
| Suicidal Threat | Priority Case. ReMind initiates a dedicated crisis protocol, maintaining supportive dialogue until a human intervention takes over. |
| Financial / ML Risk | Flags potential Source of Funds (SOF) or Anti-Money Laundering (AML) concerns for immediate review by compliance teams. |
DARN - Understanding readiness to change
By detecting "change talk," ReMind reinforces positive intent and helps players articulate their own reasons for behavioral shifts.
D
Desire: Expressions of a wish or preference to change (e.g. "I wish I could stop").
A
Ability: Perception of capability or possibility to change (e.g. "I can do this").
R
Reason: Arguments for change based on specific rationales (e.g. "I need to save money").
N
Need: Feelings of obligation or necessity to change (e.g. "I have to stop").