Our Science &
Methodology
A proven psychological framework meets cutting-edge AI to deliver interventions that actually work.
2s
LATENCY
Intervene in real-time
97%
SUCCESS RATE
AI you can Trust
15yr
ACADEMIC R&D
Unique Expertise
DARN: The Core of Our Approach
ReMind is based on the principles of Motivational Interviewing (MI), a clinical communication style designed to strengthen a person’s own motivation and commitment to change.
Specifically, it focuses on identifying "Change Talk" through the DARN model.
D
Desire: Expressions of a wish or preference to change (e.g., "I wish I could stop").
A
Ability: Perception of capability or possibility to change (e.g., "I can do this").
R
Reason: Arguments for change based on specific rationales (e.g., "I need to save money").
Designed by Authority
Our methodology is spearheaded by Dr. Maris Catania (PhD), a world-renowned expert in gambling psychology. Her fifteen years of experience in the industry and her academic research ensure that every automated interaction is clinically sound and operationally effective.
Behavioral Specialist
RG Pioneer
Explainable AI & Transparency
ReMind provides more than a chat with a risk score. It provides the "why" behind every assessment, allowing operators and regulators to audit decisions with confidence.
Risk Justification
We explain exactly what triggered a specific risk assessment, citing specific linguistic markers and behavioral patterns identified during the chat.
Intervention Summary
Receive a clear summary of what was discussed, the player’s receptiveness to change, and the specific tools recommended by ReMind.
Next Best Actions
Each interaction concludes with a suggested operational path, helping your human agents focus on the highest-priority cases.
Risk Level Categorization
Our system categorizes players based on clinical risk levels, ensuring proportional and effective responses.
N
Need: Feelings of obligation or necessity to change (e.g., "I have to stop").
| Risk Category | AI Interaction & Outcome |
|---|---|
| No Evidence of Risk | The system continues to monitor for behavioral changes. Player is supported in a healthy relationship with the platform. |
| Problematic Gambling | ReMind actively identifies triggers and recommends relevant Responsible Gambling tools (e.g. deposit limits or time-outs). |
| Addiction / High Risk | The AI prioritizes guiding the player toward professional help and national exclusion lists while alerting your team. |
| Suicidal Threat | Priority Case. ReMind initiates a dedicated crisis protocol, maintaining supportive dialogue until a human intervention takes over. |
| Financial / ML Risk | Flags potential Source of Funds (SOF) or Anti-Money Laundering (AML) concerns for immediate review by compliance teams. |