ReMind: Your RG Agent

How It Works: Proactive Engagement by Design

Unlike traditional customer support bots that wait for a user to complain, ReMind is built for proactive intervention. It operates on a high-conviction "Trigger-to-Action" loop that ensures no at-risk player is left unsupported.

  • Trigger & Initiation: When your system detects a risky behavioral pattern, your backend calls the ReMind API with basic player data.

  • Intelligent Interaction: ReMind initiates a real-time, non-judgmental conversation rooted in Motivational Interviewing to drive player self-reflection.

  • Real-Time Risk Assessment: As the player interacts, ReMind analyzes responses in real-time, categorizing risk on a scale from 0 (No Problematic Sign) to 8 (Confirmed Suicidal Threat).

  • Actionable Feedback: Once the interaction concludes, ReMind provides a human-readable summary, a risk justification, and recommended next steps for your compliance team.

A Robust, Scalable, and Sovereign Tech Stack

We didn't build ReMind on top of a "black box" generalist bot. Our architecture is engineered for the high-stakes, highly regulated environment of iGaming compliance.

  • Enterprise-Grade Infrastructure: Powered by AWS (API Gateway, Lambda, DynamoDB, and SQS) for industry-grade reliability and massive horizontal scalability.

  • Dual-Engine Intelligence: We leverage a multi-LLM approach using AWS Bedrock (Claude 4.5) and Google Vertex (Gemini 3 Flash) to ensure the most accurate and empathetic responses possible.

  • The Proactive Performance Edge: Because our AI is trained for specific, targeted interventions rather than general support, it achieves a 97% success rate in risk detection with an average response latency of just 2 seconds.

  • GDPR & Security First: ReMind is GDPR by Design; we do not store PII, all data is anonymized, and all processes run exclusively on EU-based servers.

Frictionless Integration: Up and Running in Days

ReMind is a developer-first platform. Our RESTful API allows your engineering team to integrate advanced AI interventions into your existing UI with minimal effort.

1. Simple Authentication

Integration is secured via server-to-server calls using dedicated API keys and idempotency keys to prevent duplicate requests.

2. Clean 3-Step Endpoint Flow

  • POST /chat: Initiate the session by sending player metadata (language, country, and recent activity metrics).

  • POST /next: Send the player's response and receive the next AI-generated question, complete with a current risk category and an END_CHAT boolean.

  • GET /summary: Retrieve a complete, Markdown-formatted summary of the intervention to populate your internal CRM or back-office review tools.

3. Standardized JSON Outputs

All responses are delivered in clean JSON format, including a unique chat_id for session tracking and a requestId for easy troubleshooting.

Technical Note: ReMind is configured for Server-to-Server integration only. This architecture protects your API keys and ensures that all player interactions remain within your secure, managed environment.

API Documentation