An AI Assistant for
Responsible Gambling Conversations
Your system flags players.
ReMind talks to them on-screen, assesses risk and affordability, and hands your specialists a structured summary.
What ReMind Does
Real-time conversation
Starts on-screen within seconds of your API call, while the player is still active.
Risk & affordability assessment
Assesses risk from what the player says, including UK affordability questions.
Quality & safety controls
Every message is checked before the player sees it.
Specialist outputs
Transcript, risk rationale, alerts and a structured summary for your team.
Your Workflow
Where ReMind fits in your process.
Flag
Risk detected in your system.
Conversation
real-time rg risk assessment.
Summary
Summary + recommendations.
Your Team Decides
Your team reviews & concludes.
Inside an Intervention
What happens between your API call and the intervention summary.
1
Trigger & Initiation
Your system flags a player.
Your backend calls the ReMind API with the player’s context.
2
Conversation
ReMind conducts a real-time risk assessment, including affordability questions. Conversation variations can be preset.
3
Risk Assessment
ReMind assesses each answer in real time, categorises risk and raises alerts when needed.
4
Summary
Once the conversation ends, ReMind returns a summary, risk rationale and recommendations.
5
Quality Check
Each conversation is scored for player engagement, assessment accuracy, and completeness.
ReMind Does
Starts the conversation
Initial risk and affordability assessment
Raises alerts and escalates critical cases
Documents the intervention
Your team keeps
Ownership of RG policies and detection logic
Final account review and assessment
Final authority on every escalation
Decision on follow-up and restrictions
Every message is checked
before your player sees it.
ReMind is built only for responsible gambling conversations, and protected by four control layers.
Defined scope
A specialised architecture keeps the interaction focused on responsible gambling use cases and reduces off-topic behaviour.
Output reviews
Semantic and deterministic checks inspect every message before it is shown.
Correction & fallback
Flagged outputs are regenerated, and the model can be switched, in real time.
Human escalation
Critical cases go to your specialists, with full context.
In testing, 98% of 2,000+ simulated UK conversations passed all 14 automated checks.
Explainable AI
ReMind provides more than a chat with a risk score. It provides the "why" behind every decision, ready for your next audit.
Summaries are delivered as structured JSON and can be tailored to your team’s and your monitoring provider’s format.
Risk Justification
We explain exactly what triggered a specific risk assessment, citing specific linguistic markers and behavioral patterns identified during the chat.
Intervention Summary
Receive a clear summary of what was discussed, the player’s receptiveness to change, and the specific tools recommended by ReMind.
Next Best Actions (Optional)
Each interaction concludes with a suggested operational path, helping your RG experts focus on the highest-priority tasks.
Illustrative example.
Fits the stack you already run.
Server-to-server calls, standard JSON, three-steps. Live in about 8 weeks.
Simple Authentication
Secured via server-to-server calls using dedicated API keys.
Clean 3-steps flow
Intervention initialisation
1
POST /chat
Initiate intervention with player metadata (player reference, age, language and country, plus optional context you choose to share).
Receive unique intervention ID and first ReMind question.
Intervention progress
2
POST /message
Submit player input with the relevant intervention ID.
GET /message
Receive ReMind output, current risk level, real-time alert, and intervention status.
Intervention end
3
POST /summary
Request an intervention summary for a given intervention ID.
GET /summary
Receive intervention summary with justifications and recommendations.
Your detection already works.
Now act on every case.
Take Action Now.
Choose how you want to evaluate and deploy ReMind.
[ The Interactive Sandbox ]
Evaluate the Tech.
Test ReMind in our sandbox environment.
Free access.
Test your own risk scenarios.
View automated risk assessment and summary.
(Registration Required)
[ The Pilot Program ]
Validate the ROI.
Run ReMind alongside your existing outreach and measure the results on your own players.
Live in about 8 weeks.
A/B tested against your current process.
No long-term commitment.