Blocking is the most expensive RG intervention there is.
The Responsible Gambling Chatbot that talks to players before you block them.
ReMind steps in on-screen the moment your system flags a player.
It runs the risk assessment, affordability and EDD conversations, then hands your teams a full summary.
Co-founded by Dr. Maris Catania (PhD)
Multi-award winning expert in responsible gambling and behavioral risk
2s
LATENCY
Intervene in real-time
98%
SUCCESS RATE
AI you can Trust
15yr
EXPERTISE
Operations & Research
Flag
Risk detected in your system.
Conversation
real-time rg risk assessment.
Summary
Summary + recommendations.
Your Team Decides
Your team reviews & concludes.
Flag
Risk detected in your system.
Unanswered Call
Failed call attempts.
Restriction
Limits and blocks imposed.
Churn
Frustration leads to churn.
Commercial Push. Compliance Block. Players Leave.
“No one answers an unknown number.”
The Outreach Trap.
Traditional phone calls reach up to 30% of detected players.
Operators impose restrictions on the remaining 70%.
The Impact of Friction.
Restrictions create immediate friction.
Operators report losing at least €100 revenue per restricted account.
For operators with 1K monthly call attempts, this friction leaks at least €70,000 /month.
ReMind is the shift.
Talk first. Block only if you have to.
Real Conversation On-Screen in 2s
Reach where your players are.
By launching an embedded, real-time conversation within 2 seconds of detection, ReMind removes channel-switching friction and meets players while they are active on your platform.
Your Team Decides
Full summary in hand. The call still happens if it's needed.
By guiding players through clinical-grade risk dialogues on-screen, you conduct required risk assessment and preserve player relationships before resorting to account restrictions..
Scale Compliance. Reduce Workload. Prevent Revenue Losses.
Dr Maris Catania
Psychology & RG Expert
The science of
empathy.
Better protection is the retention strategy.
Built on 15 years
of expertise.
Dr. Maris Catania (PhD) is a global leader in behavioral risk. Her work on problematic gambling psychology isn't just theory—it's the foundation of everything we build.
Multi-award winning researcher.
A decade of gambling industry leadership.
Human-first. Always.
AI handles the interaction.
Your team handles what matters most.
REAL-TIME ESCALATION
FULL CONTEXT
BETTER DECISIONS
More than a Chatbot
Standard bots go off-script. ReMind stays on code.
Four control layers for every output.
Prevention by Design.
Strictly constrained to RG interactions.
Single-purpose architecture reduces off-topic behaviour and limits failure modes.
Real-Time Monitoring.
Continuous, independent output monitoring.
Validate every response before it ever reaches the player's screen.
Dynamic Correction.
Real-time safety guardrails.
Trigger instant response regeneration and model switches .
Human-in-the-Loop.
Critical scenarios trigger real-time escalation.
Handing full context and final authority straight to your specialist team.
Compliance by design.
No black box.
Every decision is explainable.
Every interaction is traceable.
Risk justification:
Detailed rationale for every risk assessment.
Intervention Summary:
Detailed structured insights.
Next best actions:
Structured recommendations for integration into workflows.
Loved by developers.
Three structured endpoints. Live in weeks.
POST /chat
{
"platform_id": "OperatorA",
"domain": "gambling.uk",
"user": {
"user_id": "123",
"profile": {
"language": "en",
"country": "GB",
"currency": "GBP"
},
"activity": [{
"period": "last_24h",
"metric": "losses",
"amount": 1000
}]
}
}
POST /message
{ "chat_id": "X996", "user_input": "Not really" }
GET /summary
{ "chat_id": "X996" }
One Process.
Three Wins.
Commercial
Engage before restrictions.
Keep the customers you'd have blocked.
RG
Protect your players.
Thresholds set by risk, not by headcount.
Compliance
Exceed requirements.
Documented conversation for every case.
